Effective Date: 09.06.2025

At Potted Earth, we believe in creating a thoughtful, mindful experience—both in our art and in how we handle your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order with us.

Information We Collect

Personal Information You Provide:

• Name, email address, phone number, and shipping/billing addresses when you place an order

• Payment information (securely processed by our payment providers)

• Information you share when contacting us via email or our contact form

• Details you provide for custom orders or special requests

Information Collected Automatically:

• Website usage data such as pages visited, time spent on our site, and browsing patterns

• Device and browser information

• IP address and general location data

• Cookie and similar tracking technology data

How We Use Your Information

We use your information to:

• Process and fulfill your orders with care

• Communicate about your orders, including shipping updates and delivery confirmations

• Provide customer service and respond to your inquiries

• Send you marketing communications about new collections, sales, or pottery-related content (only with your consent)

• Improve our website functionality and your browsing experience

• Prevent fraud and ensure the security of our website

• Comply with legal obligations

How We Share Your Information

We Never Sell Your Personal Information.

We may share your information with trusted third parties only when necessary:

• Shipping carriers (like USPS, UPS, FedEx) to deliver your orders

• Payment processors (such as Squarespace Payments, Stripe, or PayPal) to process transactions

• Email service providers to send order confirmations and newsletters (if you've opted in)

• Website hosting and analytics providers to maintain and improve our site

• Legal compliance when required by law or to protect our rights

All third-party partners are carefully selected and required to protect your information according to applicable privacy laws.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and shopping cart contents

• Analyze website traffic and user behavior to improve our site

• Provide personalized experiences

• Enable essential website functions

Managing Cookies: You can control cookies through your browser settings. Disabling cookies may affect some website functionality, but won't prevent you from making purchases.

Marketing Communications

Email Marketing:

• We only send marketing emails to customers who have opted in

• Every marketing email includes an easy unsubscribe option

• Order-related emails (confirmations, shipping updates) are sent regardless of marketing preferences

Opting Out: You can unsubscribe from marketing emails at any time by:

• Clicking the unsubscribe link in any marketing email

• Emailing us at pottedearthstudio@gmail.com

• Contacting us through our website

Data Security

We take protecting your information seriously and implement appropriate security measures:

• Secure Socket Layer (SSL) encryption for all data transmission

• Secure payment processing through trusted, PCI-compliant providers

• Regular security updates and monitoring

• Limited access to personal information by authorized personnel only

While we use industry-standard security practices, no online system is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

Your Privacy Rights

Access and Control: You have the right to:

• Request a copy of the personal information we have about you

• Ask us to correct inaccurate or incomplete information

• Request deletion of your personal information (subject to legal requirements)

• Object to certain uses of your information

• Withdraw consent for marketing communications

California Residents: If you're a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it's used.

International Customers: If you're located outside the United States, you may have additional rights under your local privacy laws.

To exercise any of these rights, please contact us at pottedearthstudio@gmail.com.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill orders

• Comply with legal obligations

• Resolve disputes and enforce our agreements

• Maintain business records

Marketing information is kept until you unsubscribe or request deletion.

Children's Privacy

Our website and services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

International Data Transfers

Our website is operated from the United States. If you're visiting from outside the U.S., your information will be transferred to and processed in the United States, where privacy laws may differ from those in your country.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes:

• We'll post the updated policy on this page

• We'll update the "Effective Date" at the top

• For significant changes, we may notify you via email or website notice

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please don't hesitate to reach out:

Email: pottedearthstudio@gmail.com
Website: potted.earth

We're here to help and want you to feel comfortable with how we care for your information, just as we care for each piece we create.

Last updated: 09.06.25